Frequently Asked Questions

We accept UPI, credit/debit cards (Visa, Mastercard, RuPay), net banking, and EMI through Razorpay. All transactions are secured with 256-bit SSL encryption.

COD is currently available for orders below ₹50,000. For higher-value orders, we require prepayment. This is to ensure the security of high-value jewellery.

Absolutely. All payments are processed by Razorpay, a PCI-DSS Level 1 certified payment gateway. Mangal & Mangal never stores your card details.

Once your order is dispatched, you will receive a tracking link via email and SMS. You can also visit My Account → Orders to view real-time order status.

Orders can be modified or cancelled within 12 hours of placement. After that, the order enters fulfilment and cannot be changed. Please contact us immediately at info@mangalandmangal.com or +91 76391 02454.

Yes. 100% of our gold jewellery carries mandatory BIS hallmarking with a unique HUID (Hallmark Unique ID). You can verify authenticity on the BIS Care app.

All solitaires and diamond jewellery come with a GIA or IGI certificate. Each item detail page specifies the certifying body.

We offer 22K (916) gold for traditional and bridal jewellery, and 18K (750) gold for diamond-set pieces. The karatage is mentioned on every product page.

Gold jewellery is priced on the day's gold rate plus making charges (which vary by design complexity). Diamond jewellery pricing includes the certified stone's value. Prices are updated daily.

Yes! We offer bespoke jewellery creation. Use the Virtual Shopping feature to book a consultation with our design team, or email us at info@mangalandmangal.com with your idea.

Standard delivery takes 5–7 business days. Express delivery (2–3 business days) is available for select pin codes at an additional charge. All orders require a signature on delivery.

Yes, we offer free insured shipping on all orders above ₹5,000. For orders below this threshold, a flat shipping fee of ₹199 applies.

International shipping is available to the UAE, USA, Canada, UK, and Singapore. Duties and taxes are the buyer's responsibility. International delivery typically takes 7–14 business days.

Yes. All orders are fully insured at declared value during transit. In the rare event of loss or damage, we will replace your jewellery or issue a full refund.

We accept returns within 15 days of delivery for unworn, undamaged items in original packaging with tags intact. Custom-made jewellery and earrings (for hygiene reasons) are non-returnable.

Log in to your account, go to My Orders, and select "Request Return" on the relevant order. Our team will arrange a free doorstep pickup within 2–3 business days.

Yes. All Mangal & Mangal jewellery is eligible for lifetime exchange at the prevailing gold rate, with no time limit. Simply bring your piece to any of our stores or contact us online.

Refunds are processed within 7 business days of receiving the returned item and are credited to the original payment method. UPI and bank transfers may take an additional 3–5 bank working days.

Soak in warm water with a drop of mild dish soap for 5–10 minutes, gently scrub with a soft toothbrush, rinse thoroughly, and pat dry. Avoid soaking pearls, opals, or emeralds.

Yes. Annual cleaning, polishing, and prong-tightening are complimentary for all jewellery purchased from Mangal & Mangal. Bring your piece to any store or ship it to our service centre.

Store each piece separately in the included pouch or a soft-lined box to prevent scratching. Keep away from direct sunlight, moisture, and chemicals.